1. Prime Video Error 7235 on Chromebook

If this happens to you, first update Chrome. You can do this by going to Settings > About Chrome. Chrome will automatically check for and install any updates.

Once done, input chrome://components in the address bar. Find the Widevine Content Decryption Module and click Check for update.

Finally, restart the browser. The problem should be resolved.

2. Prime Video Error 2063 When Buying or Renting

If you get error 2063 when attempting this, you should verify that all your payment information is accurate and up-to-date (especially your default payment details.) You can do this via Your account > Your payments.

The problem might be a temporary issue with your usual payment method. If possible, use a different one.

3. Prime Video Error 5005 During Sign In or Sign Out

Can’t even get into your account? If so, you might see Prime Video Error 5005 or similar.

As a first step, reset your password. To do this, select Forgot your password? and follow the prompts.

If this doesn’t fix the problem, do a hard restart of your device (be it your computer, smart TV, or so on).

Also, go to Account & Settings > Your devices. Find the device you’re using, Deregister it, then set it up again. This is also useful if you’re unable to sign out.

5. Can’t See a Live Event on Mobile

If this happens to you, simply update the Prime Video app to the latest version. You can do this via the Google Play or App Store. Just search for Prime Video and tap Update.

6. Prime Video Error 5014 or 5016 When Entering Your PIN

If you use a PIN to protect your account, you might see Prime Video error 5014 or 5016 when trying to unlock something.

If this happens, the best tip is simply to wait a few minutes. The problem usually resolves itself.

If it doesn’t, go to your Account & Settings > Parental controls and select Change next to Prime Video PIN to set a new PIN. This can clear the problem.

Here are some solutions, which you should try in turn:

8. Constant Buffering and Lag

You should run a network speed test to find out your download speeds. On Prime Video, you need at least 1MB/s for SD content, 5MB/s for HD content, and 15MB/s for 4K content. Ideally, your speeds should comfortably exceed this to account for any drops.

The other usual steps also apply here: restart everything (including your internet), update everything, and try again.

Finally, are you sure it’s lag from the stream? Your TV might have motion smoothing applied, which helps eliminate ghosting and blurring. Unfortunately, it can also make your stream look like it’s lagging, especially if it was filmed at 24fps. Look in your TV’s settings for options like blur and judder reduction and disable these.