1. DRM Error Message
You may receive a DRM error message while using the Discovery+ app if the content you are trying to watch is unavailable in your country, you are using an older device to stream, or your HDMI connection is faulty.
To fix this error message, follow these steps:
Power off your device. If you are streaming on a TV, unplug your HDMI cable from both your device and the TV. Turn on your device. Plug your HDMI cable back into your streaming device and TV. Reopen the Discovery+ app and try to play the desired content again.
2. AVFoundationErrorDomain-11819 Error on Apple Devices
The AVFoundationErrorDomain-11819 is an error specific to iOS devices, including Apple TV. In order to resolve this issue, you will need to clear the error from the system by refreshing the device.
If you have this error on an Apple TV, you will need to restart the device. To do so, follow these steps:
Turn off your Apple device. Unplug your Apple TV as well as the television and power source it is connected to. Leave the devices disconnected for a minimum of two minutes. Reconnect your Apple TV. Turn your streaming device back on. Reopen your Discovery+ app and try to play the content again.
Similarly, you will need to restart your device if you have these issues on an iPhone or iPad. To do so:
Press and hold down the side button and one volume button simultaneously until the power off slider bar appears. Power off your device. Allow the device to remain powered off for a minimum of ten seconds. Power back on your device by pressing the sleep/wake button. Reopen the Discovery+ app and attempt to play the content again.
3. Video Playback Issues on Android Devices
Video playback issues on Android devices may pop up with the notification “Sorry, there seems to be a technical issue.”
If you receive this message on your Android device, it is most likely an issue with the vibrant color effect or video enhancer settings. To fix this issue, you must turn off those settings. To do so:
Close the Discovery+ app. Go to video settings on your device. Disable video enhancer and vibrant color effect. Relaunch the Discovery+ app and try to play the content again.
4. Shows Won’t Save to My List
If you are experiencing issues finding your shows or saving new shows to the My List section on Discovery+, follow these steps:
Confirm you are on your profile. Close the Discovery+ app. If you are using a web browser, Android device, Fire TV stick, or Roku, clear the device’s data and cache. Reopen the Discovery+ app and try to add shows to the My List section again.
If you are using a Roku streaming device, you can also try deleting and downloading Discovery+ to your Roku again.
5. Internet Connection Issues
What happens when you want to watch CNN Originals on Discovery+, or you just want to catch up on your other favorite shows but don’t have an internet connection? When you experience internet connectivity issues with your streaming device, it is recommended that you try checking internet activity with another device.
If it works properly on another device but not your streaming device, try these steps to fix the issue:
Close Discovery+ on your device or web browser. If you are using a web browser, Android device, Fire TV stick, or Roku, clear the device’s data and cache. Reopen the app or browser and try to stream again.
If this does not rectify the situation, you will need to reach out to Discovery’s customer support with information regarding your streaming device, the app version installed, and the current system installed on your device.
6. “Too Many Streams” Error
Discovery+ allows for four simultaneous streams per account. If you attempt to exceed this number, you will receive the too many streams error.
To begin a new stream on your device, you will need to stop using Discovery+ on one of your other current streams and hit play on your desired device.
7. The Discovery+ App Keeps Crashing
If you encounter issues with the Discovery+ app not loading or consistently crashing, try these troubleshooting steps:
Close the web browser or app. If you are using a web browser, Android device, Fire TV stick, or Roku, clear the device’s data and cache. Reopen the app or webpage and try to play the content again.
This procedure should also be followed if the app crashes during commercial breaks repeatedly.
8. Buffering, Freezing, and Black Screen Issues
Due to Discovery’s use of bitrate streaming, the quality of your playback experience is dependent on your internet connection. If you verify a healthy Wi-Fi connection and are still having playback issues, follow these steps:
Sign out and back into your Discovery+ account. Close the app. Turn off your streaming device. Restart your internet modem and router. Power your streaming device back on. Reopen the Discovery+ app and attempt to watch the content again.
It is important to note that if you are experiencing buffering, freezing, black screens, or fuzzy video quality, it may be due to a variety of other issues.
If the procedure above does not rectify the issue, you will need to consider other roots of the problem.
Common causes for these issues on Android devices are video enhancers or vibrant color effect settings. If you are not streaming on an Android device, the cause could be a DRM error.
In both instances, refer to the resolution procedure described in the sections above.
If Everything Else Fails, Contact Customer Support
If you are still having issues, it is time to contact Discovery’s customer support. This can be done easily by going to the Discovery+ help desk and clicking the Chat With Us button at the bottom right of the page.
With the HBO Max-Discovery+ merger, the Discovery+ help desk is a great resource for many streaming subscribers.
Get Back to Streaming on Discovery+
Discovery+ issues, while not common, can put a stop to streaming your favorite entertainment rapidly. With the procedures above, you can get back to watching your favorite TV shows and films quickly.
